Centec Security Group, are bound by the National Privacy Principles under the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth) in relation to the collection, use, disclosure and handling of personal information concerning natural persons.
Information about Corporations
Information about Natural Persons
Centec Security Group’s policy in relation to the treatment for privacy purposes of personal information recorded in the records of Centec Security Group relating to natural persons who are either current or prospective customers, employees or contractors and prospective employees and contractors is as set out below. Note that the terms “customer”, “employee” and “contractor” include prospective customers, employees and contractors as the case may be.
1. COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION
In the provision of its goods and services and for the purpose of preparing quotations and proposals, Centec Security Group needs to collect and use personal information about customers. Such information may include:
- name, address, contact details;
- birth date, gender, occupation;
- information about subject premises, including information about locks and security systems;
- information about the type of property kept at subject premises;
- information about any business conducted from subject premises;
- information about thefts from subject premises;
- information about break-ins, fires and damage to subject premises;
- instructions about designated contact persons of the customer;
- financial and credit information.
The sources of such information will include:
- the customer;
- credit information providers;
- police and other investigators;
- Centec Security Group employees, contractors, advisers and consultants.
Centec Security Group may also sometimes need to disclose some of that information to appropriate persons and organisations, including:
- designated contact persons of the customer;
- insurance companies;
- insurance investigators, loss assessors, claims managers;
- security patrols and security services sub-contractors;
- legal and other advisers;
- persons or corporations seeking credit references;
- credit rating agencies.
Any disclosures to be made will be directly related to the provision of goods and services by Centec Security Group to its customers and where required by law, customer consent will be obtained prior to disclosure.
Failure to collect, use or disclose the personal information outlined above may prevent Centec Security Group from providing its services effectively. If any customer notifies Centec Security Group in writing that he or she wishes to limit the disclosure Centec Security Group may make, Centec Security Group will seek to give effect to such limitation/s to the extent that it reasonably can do so whilst performing its legal obligations and protecting the customer and the customer’s property.
1.2 Marketing of Centec Security Group’s Products and Services
Centec Security Group may from time to time forward to the customer information about Centec Security Group products and services, marketing material, newsletters and/or other communications about the activities of Centec Security Group, unless the customer has indicated that he or she does not wish to receive such material. Centec Security Group will not provide personal information about customers to other organisations for the marketing purposes of such other organisations, unless the prior consent of the customer has been obtained. If Centec Security Group wishes to disclose to a third party that a person is a user of Centec Security Group’s products and/or services, Centec Security Group will obtain the prior consent of the customer.
1.3 Centec Security Group Employees and Contractors
For the purposes of their employment at, or engagement by Centec Security Group, Centec Security Group needs to collect and use personal information about Centec Security Group employees and contractors (including, where relevant, employment/ contracting history and references).
Centec Security Group may also sometimes need to disclose some of that information to relevant individuals and organisations, including:
- government departments, including the Australian Tax Office or the Inland Revenue Department;
- professional advisers.
In considering any disclosure to be made, Centec Security Group will only disclose such information for a purpose which directly relates to the primary purpose for which it is collected.
2. DATA QUALITY AND SECURITY
Centec Security Group takes reasonable steps to ensure that the accuracy and security of personal information collected, recorded, used or disclosed by Centec Security Group is maintained. All personal information may be only accessed by authorised staff or authorised contractors. Access is only to be provided on a "need to know" basis.
3. ACCESS AND CORRECTION
If an individual makes a request for access to information concerning him or her, Centec Security Group shall allow the person to inspect their personal records and take notes or may make available a hard copy. Such requests are to be met promptly and, as far as reasonably possible, within 14 days of a written request. Where Centec Security Group is satisfied that information recorded is incorrect, Centec Security Group’s records will be corrected as soon as reasonably possible.
4. COMPLAINTS AND INFORMATION
If an individual believes there has been a breach of privacy or has any questions in relation to Centec Security Group’s treatment of his or her personal information, he or she should contact:
1300 236 832
A written confirmation of the complaint may be requested and the complainant may be asked to provide proof of identity. Every endeavour will be made to deal with complaints reasonably and expeditiously and, as far as reasonably possible, within 21 days of Centec Security Group’s receipt of the written complaint.
THE NATIONAL PRIVACY PRINCIPLES
For further information about your privacy rights or to obtain a copy of the National Privacy Principles contact the office of the Federal Privacy Commission or visit the Privacy Commissioner’s website at www.privacy.gov.au.
OUR CANCELLATION POLICY
We require 30 days from the end of the month for notice of cancellation. i.e if the date you notify us of cancellation is the 15th of September your service is valid until the 31st of October. This is a 7 month agreement so if the service is cancelled by the client we require the balance of the agreement to be paid. Cancellation must be in writing and can be faxed 1300 657 852 or emailed.